UUCards · Support UUCards Support
This page applies only to UUCards; the website and other products are covered separately.
On this page
UUCards · Getting help
For questions, bug reports and privacy requests about UUCards, email support@uuthings.com.
- Include your app version (Settings → About), iPhone model and iOS version.
- Describe the problem, the steps that cause it, and what you expected.
- Attach a screenshot only if it helps, after checking that it shows no card details.
- Never send card numbers, security codes, vault files, backup files or backup passwords.
UUCards · New phones and backups
The vault can only be opened on the device that created it, so neither iCloud backups nor device-to-device transfers can bring it to a new iPhone. Before you switch phones or erase your device, export an encrypted backup from Settings → Backup & Restore, then import it on the new device.
Backups are encrypted with a password you set. The developer cannot recover a forgotten backup password or the data on your device. Keep the backup file and its password safe, and store them separately.
UUCards · Compatibility and availability
UUCards requires iOS 18 or later, runs on iPhone only, and is available in English and Simplified Chinese.
UUCards is free with no in-app purchases or subscriptions. Availability in your region is shown on the App Store.
Email handling
Support email is used to answer requests, troubleshoot, maintain security, and meet applicable obligations. It is kept only as long as reasonably needed for those purposes and applicable recordkeeping or legal requirements.
Read the Privacy Policy for more detail, or contact support@uuthings.com.