Pennilo · Support Pennilo Support
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Pennilo · Support
Your data belongs to you. Settings → Backup, export & recovery provides CSV export, complete backups and restore. These remain available after trial expiry.
If a photo is missing, check the original device or use Recover existing iCloud data. Pro can also enable photo sync. Do not delete the app while you are recovering data. If iCloud is full, free space in your Apple storage settings; Pro does not provide extra capacity.
For purchase issues, use Restore purchases on the Pro page. Apple manages App Store charges and refund requests. Check the device date if a trial asks for verification.
When you contact support@uuthings.com, include your app version, device model and a description of the problem. Never send passwords, full card information or an unprotected financial backup in an initial support request.